Frequently Asked What, Where, When and How Questions
We know you have a bunch of questions about the race. You'll find the answers here! Where do I stay? What time is packet pick up? Where is the start and finish line? How do I get my results? Use this FAQ's (Frequently Asked Questions) as your guide.
Two weeks prior to race day weekend, we will be providing all registered runners and walkers with detailed Race Weekend Instructions via the email address you used during the registration process.
We hope that the information provided will answer most of your questions. Remember to check the News Section on the Home Page of our www.SLOMarathon.com website or Facebook Page frequently to ensure you stay connected and get the latest news and information. If you change your email address, please let us know right away since that is our ONLY way to communicate directly to you and send you your Race Weekend Instructions.
Safe and happy training!
- Is the SLO Marathon a Boston Qualifier?
Are there refunds/transfers for this race?
We adhere to standard industry race policies. THERE ARE NO REFUNDS AND NO DEFERRALS. NO EXCEPTIONS, sorry. Transfers from one race to another or from one athlete to another are possible. There is a $26.95 transfer fee. Transfers are available until April 2, 2017.
When do I get my Bib Number with Timing Device?
Packet Pick Up at the SLO Life Expo is where you will get everything you need for race day. You can get your name on your bib if you register by April 2, 2017. Your packet will include a Race Bib with timing chip adhered to it, your shuttle wristband if you purchased thru the registration system, sweats drop bag, and short sleeve tech race shirt. All athletes for all four races must come to Packet Pick Up at the SLO Life Expo on the Friday (4:00 p.m. to 7:00 p.m.) OR Saturday: 5K and Kid's Races from 6:30 to 8:30 a.m. and Marathon + Half from 8:30 a.m. to 5:00 p.m. No Race Day packet pick-up for the marathon and half marathon is available on Sunday,no exceptions. Be sure to bring your photo ID to Packet Pick Up or you will not be able to receive your packet. You may pick up a friends or relations packet ONLY if you have their confirmation email to pick up their packet and a legible copy of their photo ID. NO exceptions.
What do I need to pick up my race packet?
You must have your valid photo ID and it is very helpful to bring your confirmation email to pick up your race packet. No ID means NO race. Also, if you received the Military Discount, you must bring your current Active Military ID. Minors under 18 years of age must be accompanied by a parent or guardian and will have to sign an additional waiver. Packet Pick Up is at the SLO Life Expo on both Friday and Saturday only. There will be NO RACE DAY Packet Pick Up. Runners found on the course without bib numbers will be removed from the course and disqualified.
Where and When is the SLO Life Race Expo?
The SLO Life Expo will be at the finish line on the iconic Madonna Inn property, located at 100 Madonna Rd. in San Luis Obispo, California. The two-day expo celebrating the SLO Life will be held in Madonna Meadows at the base of Cerro San Luis and adjacent the property. Plan ahead because you are going to want to hang out with us for the day and explore all the great SLO Life services and products we produce here, taste our Central Coast wines and beers and fuel up on SLO quality foods! See your emailed RACE WEEKEND INSTRUCTIONS for details.
- Saturday, April 28, 2017 - 7:00 a.m. to 5:00 p.m.
- Sunday, April 29, 2017 - 7:00 a.m. to 2:00 p.m.
HELP! I never received my registration confirmation email! What now?
If you registered on RaceRoster.com and didn't receive an email confirmation immediately from them, please email firstname.lastname@example.org. NOTE! RaceRoster.com does not recognize your name, thus your registration if you use the same email address to register multiple people. Please use a unique email address for each registration. Please let us know immediately and we will work to resolve the confirmation issue and save you time and stress. Include your full name, address, date of birth and phone number in that email to us. In addition, if you show up to Packet Pick Up Friday or Saturday and are not listed there, then bring your photo ID and proof of payment (cancelled check or credit card statement) to the Packet Pick-up Tent located in the Madonna Meadows at the SLO Life Expo.
Can I do late registration for any events at the SLO Life Expo?
Late Registration will be available at the SLO Life Expo for all races on Friday, 4:00 p.m. to 7:00 p.m. and Saturday morning from 6:30 a.m. to 7:30 a.m. for the 5K, 6:30 a.m. to 8:30 a.m. for the Children's Races and 8:30 a.m. to 5:00 p.m. for the Marathon and Half (Unless the races are sold out). Late registrants are not guaranteed a shirt. There will be no late registration if any of the races sell out.
Are there Race Capacity Limitations?
YES, each race has a race cap and, due to these tight caps (1000 Marathon, 3000 Half Marathon, 1000 5K), we expect the races to SELL OUT. For the safety of our athletes, race management reserves the right to set and/or change the number of athletes allowed into each race.
Can I downgrade or upgrade to another event?
Yes for both. Yes, you may downgrade from the Marathon down to the Half Marathon or 5K by April 2, 2017, UNLESS THE RACE SELLS OUT. If the race you want to transfer to sells out, downgrades are automatically closed. Yes, you may downgrade from the Half Marathon to the 5K, same rules as above. NOTE, no refunds or credits are available for any type of downgrade. Yes, you may UPGRADE from the 5k to the Half Marathon or from the Half Marathon to the Marathon by the April 2, 2017 deadline. If you upgrade, you will be charged the additional registration fee. Again, if a race reaches capacity the upgrading will automatically close. To transfer your race, please start your process in your RaceRoster.com account.
Where do the races start and finish?
All races start and finish at or near the Madonna Inn. The Marathon and Half Marathon start line is on Madonna Road near the entrance to the Madonna Inn. The 5K start is within the Madonna Inn property near the Expo. There is plenty of parking in the Madonna Meadows and upper parking lots. NO EVENT PARKING ALLOWED at the Madonna Inn Copper Cafe, Registration or Guest parking areas- your car will be towed. Please allow extra time on race morning to park as there is likely to be some congestion. Marathon and Half Marathon runners can also be dropped off at the Madonna Plaza (across Madonna Road from the Madonna Inn) and walk across the street to the athlete staging area. The Finish for all races is on the bike path adjacent to the Madonna Meadows and Expo area.
How will my run or walk time be tracked?
The Marathon, Half Marathon and 5K races will all be timed using chip on bib technology to provide the most accurate results. Split Mats on the course will be positioned to allow the athlete split times, and their family and friends can look up tracking info at the results kiosks in the SLO Life Expo area. Athlete times will be updated as athletes cross the timing mats located on the course. Boston Qualifier result times will be examined for accurate split mat tracking prior to submission.
What Do I Do With My Race Sweats Bag?
Every Marathon & Half Marathon participant will receive a re-usable sweats drop bag at packet pick-up to bring a change of warm clothes for the race start and finish. You must use this exact bag with your bib tag that matches your bib number– no others will be accepted. You may decorate your bag to make it stand out from the others, get creative! There will be "sweats drop bag” UPS trucks in the athlete staging area near the starting area. You will put your sweats into your numbered bag and close it tightly, then take it to the truck according to your assigned bag and bib number. Make sure your sweats tag number (matching your bib number) is attached (pinned) to your sweats bag. You might also want to write your bib number on the bag. The UPS Trucks will be organized by bib number (i.e. 1-200). DO NOT PUT VALUABLES (phones, credit cards, cash, rings, watches, etc) in your sweats drop bag! We are not held responsible for any lost, broken or stolen items!
Then at the finish line, all bags will be in the same numbered UPS trucks where you checked your pre-numbered bag was dropped according to your bib number. Volunteers will retrieve your bag for you. Any bags left behind will be held for 2 weeks. If not claimed, it will be assumed it is not wanted and will be donated into the clothing ‘donations’ bins for collection.
Finally, consider going GREEN or RECYCLING by wearing a recycled trash bag to the race start, then disposing of it in our ‘green waste cans’ at all aid stations on the course or by wearing clothing ‘donations’ to the start. Feel free to wear gloves, shirts, jackets and sweats you want to take off and donate into the bins at all aid stations along the course. All these clothing items will be donated to a local charity and you won't have to deal with a sweats drop bag at all. At the finish line, Jamba Juice will provide a food and a Jamba Juice smoothie in the recovery tent.
How many aid stations are there on the course? What beverages will be offered?
In addition to water and sports drink at the start and finish lines, there are 10 full aid stations on the course itself. They are spread out approximately 2 miles apart. Every other aid station offers a variety of CLIF Shot energy gels, Culligan Water and FLUID sports drink. Basic first aid and Vaseline will also be at aid stations. If you have a medical need or injury, be aware we have several roaming bike certified athletic trainers on the course, in addition to medical staff stationed on course. A complete First AID Tent staffed by French Hospital Medical Center will be at the finish line. Port-o-Lays will be available at the starting line, near every aid station and the SLO Life Expo finish line. The course map with aid station and first aid locations is available on the Home Page of this website.
What is the BYOB program?
BYOB stands for "Bring your own Bottle" and represents another effort our race organizers are making to produce a GREEN race by reducing the usage of paper cups at aid stations and the SLO Life Expo. If you wish to go GREEN then please carry one or more bottles on you that can be refilled at the aid stations along the Marathon and Half Marathon course. Both water and sports drinks will be offered. All walkers and runners are strongly encouraged to take part in supporting our GREEN programs.
Where can spectators and family view my race?
There will be dedicated Spectator Locations on the early part of the course, as well as along the last few hundred yards of the finish line along the fence at The Madonna Inn/SLO Life Expo. Because of the remoteness of the course into the Edna Valley and our top concerns of athlete safety and traffic control, spectators will not have access to that portion of the course. The runners and walkers will get plenty of support and cheer from the aid station volunteers and course entertainment on their journey.
Will there be Awards?
Yes, there will be Age Group award ceremonies at the SLO Life Expo Stage at 10:00 a.m. on Saturday for 5k and 10:30 a.m. on Sunday for the Half and Full. 5k race will award 10-year age groups, three deep, men, women and youth. Half and Full will award Top 3 men and women overall, as well as 5-year age group awards, three deep. Additionally, the top three men and women in the marathon and half marathon will be awarded a cash prize. Should you place in your age division, you must be present to collect your medal. If you do not pick up any related participant swag or awards on race weekend, it can be mailed directly to you for a $7 shipping & handling fee post race. Please contact email@example.com for your request.
How soon can I get my results? Where can I find them?
Results will be posted LIVE every 15 minutes on the Results Monitors in the Big Top Tent in the Expo area. Unofficial results will be available online Sunday afternoon at www.SLOMarathon.com/Results
What can I expect if I am hurt and cannot run or walk? Can I get my money back?
Sorry, but all entry fees are NON-REFUNDABLE. No exceptions. Please see the Transfers question above. If you are injured during the event, the medical staff will see to you and bring you back in a sag wagon to the finish line and first aid tent. No sick or injured athletes are allowed to leave the course on their own without a medical release.
What is the Military Discount?
The Military Discount is given to Active Military personnel and is not valid for their spouses or dependents. Those taking the discount must present a valid Active Military ID.
Can I wear headphones or listen to my iPod during my race?
In accordance with the guidelines set by USA Track and Field and the Road Runner's Club of America, we are strongly recommending that you do not use iPods or other audio devices during the races. You are out on a roadway and will need to hear cars, other runners, volunteers and the local authorities who will be providing traffic safety patrol. Choosing to use an audio device will result in disqualification of any athlete competing to win prize monies as well as any PREREGISTERED ELITE ATHLETE in the race. There are motorcycle Race Officials on the course who will be recording and tracking violations. It is the Race Directors final decision pre-award ceremony and any competitors wanting to file a grievance must due so immediately with the Finish Line Timing and Race Officials in order to be considered.
All other athletes choosing to utilize music, we ask to limit use to one ear only, take full responsibility for your own safety, use good judgment and courtesy to others. Thank you. -Race Director, Kelly Druse
Yes! By virtue of our USATF certification:
Half Marathon: CA12013RS
Please visit the Boston Athletic Association (BAA) website to learn how to qualify. Only "Official Finishers" with verified split times will be submitted to the Boston Athletic Association after the race.